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LATEST RELEASES
Start with what's new
New and updated modules, guides, infographics and other Academy resources stay visible here. Knowledge Hub additions are grouped into one summary card so they do not take over the latest releases.
Latest update: 17 new Knowledge Hub cards on Advanced Security, Remote Support and Remote Access, plus the new Self-Hosted Remote Support Sizing infographic (October 14), recently updated printing resources and the latest training, guide and use-case additions.
KNOWLEDGE HUB
17 NEW CARDSEN
17 new Knowledge Hub cards
New microlearning for Advanced Security (7 cards), Remote Support (6) and Remote Access (4): ransomware detection, Trusted Devices, Working Hours, Sticky Sessions, shared folders, session reporting and more. Open the Knowledge Hub section below to see each card.
See the 17 new English cards →
INFOGRAPHIC · REMOTE SUPPORT
NEWEN
Self-Hosted Remote Support Sizing Infographic
Sizing
14/10/2026View →
TROUBLESHOOTING · REMOTE ACCESS
UPDATEDEN
Troubleshooting Universal Printer 2026
Universal Printer
23/08/2026View →
TROUBLESHOOTING · REMOTE ACCESS
UPDATEDEN
Troubleshooting Virtual Printer V2 2026
Virtual Printer
22/08/2026View →
INFOGRAPHIC · REMOTE ACCESS
UPDATEDEN
Infographic: Local printing from a Remote Session
22/08/2026View →
MODULE · REMOTE ACCESS
UPDATEDEN
Remote Access v19 : Advanced Applications Management
07/2026Start →
GUIDE · REMOTE ACCESS
NEWEN
Training Summary Sheet : Advanced Applications Management V19
07/2026Read →
INFOGRAPHIC · ADVANCED SECURITY
NEWEN
Advanced Security v7.5 : 9 core security capabilities to protect your infrastructure
07/2026View →
USE CASE VIDEO · REMOTE ACCESS
NEWEN
Publish and Assign a Business App for Compliant E-Invoicing on the Go
07/2026Watch →
MODULE · REMOTE ACCESS
UPDATEDEN
Deployment Prerequisites : Environment Readiness [ 5 min ]
07/2026Start →
GUIDE · OPEN BADGES
NEWEN
Take Your TSplus Certification Further with Open Badge Passport
20/07/2026Read →
Application delivery, web portal, configuration, deployment and optimization resources
28
Application delivery, web portal, configuration, deployment and optimization resources
28
Discover
Use Case VideoNEWEN
Publish and Assign a Business App for Compliant E-Invoicing on the Go
07/2026Watch →
InfographicEN
Infographic: Application Management Workflow
10/06/2026View →
ModuleUPDATEDEN
Deployment Prerequisites : Environment Readiness [ 5 min ]
07/2026Start →
InfographicEN
Infographic : Local printing from a Remote Session
22/08/2026View →
ModuleEN
Discover professional use cases in different sectors (case studies)
11/03/2026Start →
InfographicEN
TSplus Remote Access Enterprise Edition v19: 12 professional remote access features
21/01/2026View →
ModuleEN
Explore the benefits of TSplus Remote Access
17/01/2026Start →
Use CaseEN
Architecture Simulator | Available in 34 languages
28/02/2026Discover →
Compare
Configure
ModuleUPDATEDEN
Remote Access v19 : Advanced Applications Management
07/2026Start →
GuideNEWEN
Training Summary Sheet : Advanced Applications Management V19
07/2026Read →
ModuleEN
Remote Print Solutions
09/04/2026Start →
GuideEN
Activate a Volume License Support Period from the Command Line
08/04/2026Read →
InfographicEN
TSplus Virtual Printer v2.2 : Key Changes
26/03/2026View →
GuideEN
Training Summary Sheet : Initiate the basic configuration of TSplus Remote Access V19
19/03/2026Read →
InfographicEN
TSplus Remote Access in 5 Quick Deployment Steps
19/03/2026View →
GuideEN
TSplus App checklist v3 03/2026
03/07/2026Read →
InfographicEN
Web portal with SSO Beta
11/03/2026View →
InfographicEN
Web Portal 2026 with SSO : Architecture & Prerequisites (IT Infographic) [BETA]
05/03/2026View →
GuideEN
Rehost a license
20/02/2026Read →
GuideEN
Quick Start Checklist v19
08/07/2026Read →
InfographicEN
TSplus Remote Access V18.60 in 6 Easy Steps
17/11/2025View →
Secure
Cybersecurity, protection features, best practices and edition decision resources
6
Cybersecurity, protection features, best practices and edition decision resources
6
Secure
InfographicNEWEN
Advanced Security v7.5 : 9 core security capabilities to protect your infrastructure
07/2026View →
InfographicEN
Innovations Advanced Security v7 EN
27/05/2026View →
InfographicEN
Advanced VM Security: How TSplus Advanced Security Enhances AWS for Optimal In-Guest Protection
10/03/2026View →
InfographicEN
Infographic TSplus Advanced Security Ultimate Edition v7
21/01/2026View →
InfographicEN
Infographic TSplus Advanced Security Essentials Edition v7
21/01/2026View →
Remote assistance, support workflow, technician console and troubleshooting resources
3
Remote assistance, support workflow, technician console and troubleshooting resources
3
Monitoring, alerts, reporting and server supervision resources
1
Monitoring, alerts, reporting and server supervision resources
1
Knowledge Hub
UPDATED
Microlearning resources: quick solutions, how-to guides and practical tips for everyday TSplus challenges
29
Knowledge Hub
UPDATED
Microlearning resources: quick solutions, how-to guides and practical tips for everyday TSplus challenges
29
SOLVE IT · HOW TO · GOOD TO KNOW
The 17 newest English Knowledge Hub cards (September 5 to October 15, 2026), grouped by product. The Hub now holds 29 English cards.
SOLVE IT
11 cards
Something fails or behaves unexpectedly. Follow the diagnosis to the cause and the fix.
HOW TO
7 cards
A task to complete. Follow the steps and the settings to use.
GOOD TO KNOW
11 cards
A limit, a behavior or a sizing rule worth knowing before it surprises you.
Remote Access
4 new cards
HOW TO
EN
Publish a shared folder as an application
Remote Access
Shared Folder Publishing
Build 19.50.9.22View resource →
SOLVE IT
EN
Diagnose a freeze when saving a client-side file
Remote Access
Open Files on Client Side
Build 19.50.9.22View resource →
SOLVE IT
EN
Sticky Sessions: Diagnose a failed session resume
Remote Access
Load Balancing / Sticky Sessions
Build 19.50.9.22View resource →
GOOD TO KNOW
EN
Locate installation and update logs
Remote Access
Setup logs
Build 19.40.9.3View resource →
Advanced Security
7 new cards
GOOD TO KNOW
EN
Static vs. behavioral analysis: ransomware detection
Advanced Security
Ransomware Protection
Build 7.5.10.7View resource →
SOLVE IT
EN
Trusted Devices: connection still allowed
Advanced Security
Trusted Devices
Build 7.5.9.3View resource →
SOLVE IT
EN
Restrict Working Hours: identify which rule allows the session
Advanced Security
Working Hours
Build 7.5.9.3View resource →
SOLVE IT
EN
Diagnose a connection not blocked by Geographic Protection
Advanced Security
Geographic Protection
Build 7.5.9.3View resource →
GOOD TO KNOW
EN
Assess the impact of the Allowlist
Advanced Security
Ransomware Protection / Allowlist
Build 7.5.9.3View resource →
GOOD TO KNOW
EN
Determine the Learning Period duration
Advanced Security
Ransomware Protection / Learning Period
Build 7.5.9.3View resource →
GOOD TO KNOW
EN
Distinguish a filtered CSV export from a complete one
Advanced Security
Firewall / CSV Export
Build 7.5.9.3View resource →
Remote Support
6 new cards
HOW TO
EN
Document and export your support sessions
Remote Support
Session Reporting
Build 4.4.1007.729View resource →
GOOD TO KNOW
EN
Use Remote Support with FIPS enabled
Remote Support
FIPS compatibility
Build 4.4.1007.729View resource →
GOOD TO KNOW
EN
Size a self-hosted Remote Support infrastructure
Remote Support
Self-hosted infrastructure
Build 4.4.810.1131View resource →
SOLVE IT
EN
Diagnose a Remote Support connection failure
Remote Support
Relay Servers
Build 4.4.810.1131View resource →
GOOD TO KNOW
EN
Move from trial to subscription without starting over
Remote Support
Trial / Subscription Activation
Build 4.4.810.1131View resource →
GOOD TO KNOW
EN
Explore Remote Support through its challenges
Remote Support
Achievements / Dashboard
Build 4.4.810.1131View resource →
Earlier cards (12)
HOW TO
EN
Temporarily block an IP with Soft Lock instead of permanently banning it
Advanced Security
Soft Lock
Build 7.5.9.3View resource →
SOLVE IT
EN
Expected connection blocked: how should you handle the source IP?
Advanced Security
Firewall
Build 7.5.7.27View resource →
HOW TO
EN
Access a computer with no user present
Remote Support
Unattended Access
Build 4.4.810.1131View resource →
GOOD TO KNOW
EN
Universal Printer: adjustable print job limits in 19.40
Remote Access
Universal Printer / Print job limits
Build 19.40View resource →
SOLVE IT
EN
Connected with the TSplus Connection Client, the user wants to save the document as a PDF on their workstation. No PDF reader opens.
Remote Access
Universal Printer / Printing mode
Build 19.40View resource →
SOLVE IT
EN
Existing or previously generated client: printing fails although Universal Printer is Ready.
Remote Access
Universal Printer / Drive mapping
Build 19.40View resource →
HOW TO
EN
3 ways to distribute your TSplus Remote Support app
Remote Support
Customization, embed
Build 4.4.810.1131View resource →
GOOD TO KNOW
EN
How many Remote Support connections do you need?
Remote Support
Licensing / Concurrent connections
Build 4.4View resource →
HOW TO
EN
Customize the app your users download
Remote Support
Customization
Build 4.4.810.1131View resource →
SOLVE IT
EN
Unblock a user denied by Geographic Protection
Advanced Security
Geographic Protection
Build 7.5.7.27View resource →
HOW TO
EN
External authentication: sign in with Google, Microsoft, Apple or GitHub
Remote Support
External authentication
Build 4.4.810.1131View resource →
SOLVE IT
EN
Prioritise the alerts that require action
Advanced Security
Reports and email alerts
Build 7.5.7.27View resource →
Open Badges
A practical guide to manage and showcase your verifiable TSplus Open Badges with Open Badge Passport
1
Open Badges
A practical guide to manage and showcase your verifiable TSplus Open Badges with Open Badge Passport
1
Your badge wallet is changing
From Badgr to Open Badge Passport
How our badges work. When you complete a certification, TSplus Academy issues an Open Badge: an image that carries metadata about who earned it, who issued it and which criteria were met. The badge lives in your Academy profile, where it stays verifiable. To display it elsewhere (LinkedIn, resume, email signature) while keeping that verifiability, you need a badge wallet, a service that stores and shares Open Badges.
What is changing. Until now that wallet was Badgr, now Parchment. Badgr has ended its free issuing offer.
- Everything already stored on Badgr stays online and viewable. Certified learners lose nothing.
- Only new badges need a different wallet, since Badgr no longer accepts them.
- The wallet we now recommend is Open Badge Passport, built by the Finnish company Open Badge Factory. It is free, hosted in Europe, GDPR compliant and certified by 1EdTech (the body behind the Open Badges standard) for versions 2.0 and 3.0. A European option, better aligned with our data protection standards.
In short: TSplus Academy issues the badge and remains its issuer. Open Badge Passport is where you store, manage and share it. Two distinct, complementary roles.
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Last modified: Thursday, 15 October 2026, 4:47 PM